Dr. Doli-Wura Awushi Abdul-Malik Seidu Zakaria, Managing Director, Nationwide Funding Financial institution PLC (NIB), says the Financial institution’s monetary stability has considerably been bolstered after recapitalisation, describing it as a elementary step for Ghana’s accelerated industrial transformation.
He famous that NIB was now properly positioned as a brand new powerhouse to facilitate better funding alternatives, with a renewed concentrate on accessibility, institutional collaboration, and help for the 24-hour financial system agenda.
“Immediately, NIB stands reworked: absolutely capitalized, strategically repositioned, and reenergized to ship on its mandate. The Financial institution is now well-placed to help Ghana’s 24-hour financial system, scale up SME financing, and be a number one associate in nationwide improvement,” he stated.
Talking through the official launch of the Financial institution’s new department positioned on the Driver and Car Licensing Authority (DVLA) places of work in Adenta, Dr. Zakaria additionally declared, “This second marks one other step ahead in our collective effort to make banking accessible, related, and supportive of nationwide targets.”
He said that the brand new department was greater than a bodily outlet—it’s a image of NIB’s renewed power and dedication, saying; “It’s a assertion that NIB is again, stronger and extra targeted than ever. An announcement that we imagine in the way forward for Ghana’s financial system and we’re investing in it.”
The MD expressed deep appreciation to President John Dramani Mahama for his “daring, decisive, and visionary management” in direction of the recapitalisation of NIB, noting; “This has given us the chance to share the potential of NIB to drive financial transformation within the nation and past. We will not disappoint, Mr. President.”
The GH₵1.92 billion injection in NIB kinds a part of a broader nationwide effort to recalibrate the financial system, restore investor confidence, and ship long-term, sustainable financing to strategic sectors together with manufacturing, agribusiness, power, healthcare, and expertise.
The newly opened Adenta department exemplifies NIB’s dedication to deepening monetary entry by embedding banking providers inside important public establishments and increasing its attain to underserved communities.
“By collaborating with very important nationwide establishments such because the DVLA, we intention to make banking extra handy and higher built-in into the on a regular basis public service ecosystem,” Dr. Zakaria stated.
“We imagine this can be a extra proactive and accessible method to customer support expertise. It’s a mannequin the Financial institution intends to copy over time.”
He introduced that NIB would relocate its head workplace to Cedi Home by the top of July, a transfer geared toward decreasing rental prices and reinvesting financial savings into customer support, workers improvement, and sustainable progress.
“This initiative kinds a part of our broader dedication to operationalise the president’s 24-hour financial imaginative and prescient,” he famous. “NIB is able to present round the clock monetary providers that empower companies, clients, and public establishments to function effectively, day or night time.”
He said that the recapitalization, department enlargement, and relocation effort all match into one strategic aim of the financial institution, aligning it with the nationwide improvement agenda.
“Our technique is evident—remodel NIB right into a worthwhile, high-impact financial institution that helps job creation, enterprise progress, and inclusion,” he stated. “We’re decided to ship sources not only for the federal government, however for the nice folks of Ghana and the world.”
Addressing workers and clients earlier, Mrs. Owusu-Brefo, Head of Buyer Service Expertise at NIB, stated the financial institution prioritized professionalism and customer-centric service, reaffirming its dedication to inserting clients on the coronary heart of all NIB operations.
She emphasised that NIB’s distinctive and distinctive construction and repair tradition positioned it as a mannequin establishment in Ghana’s banking sector.
“Let the client be on the centre of the whole lot we do,” she stated. “Our aim is to ship the satisfaction they deserve via unmatched professionalism.”
She underscored the significance of teamwork and self-discipline, urging staff to uphold the confidentiality of buyer info and chorus from private conversations throughout banking hours.
“No loud communication, no private telephone calls, and completely no listening to music whereas clients are being served,” she said firmly. “We should exhibit the very best stage of professionalism always.”
Mrs. Owusu-Brefo pressured that excellence in service supply was not nearly insurance policies however about cultivating a tradition of accountability and respect for the client.
Through the years, the Nationwide Funding Financial institution (NIB) advanced from a improvement finance establishment to a industrial financial institution, aiming to raised serve the personal sector and develop its presence.
Nevertheless, it confronted vital challenges, together with undercapitalization, legacy money owed, and operational inefficiencies. By the top of 2018, NIB was in a dire monetary state of affairs, burdened with over GHS 2.4 billion in nonperforming loans and liabilities, threatening its survival.
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DISCLAIMER: The Views, Feedback, Opinions, Contributions and Statements made by Readers and Contributors on this platform don’t essentially symbolize the views or coverage of Multimedia Group Restricted.
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