Ghana Hyperlink Community Providers Ltd., operators of the Built-in Customs Administration System (ICUMS), has assured the general public and stakeholders within the delivery, logistics, and transport sectors that no knowledge was misplaced throughout the non permanent system interruption on October 23, 2024.
In response to issues raised by The Transport Discussion board Ghana LBG, Ghana Hyperlink clarified that the temporary disruption was a part of a scheduled system optimization geared toward enhancing efficiency and knowledge safety, not a system failure or deliberate shutdown.
“We emphasise that the October 23 occasion was a deliberate IIupgrade of our storage infrastructure to enhance effectivity and safety,” the corporate said.
“The system was totally restored inside a brief interval, and operations resumed as anticipated.”
Reassuring customers about knowledge integrity, Ghana Hyperlink confirmed that each one hooked up paperwork and historic information from 2020 to 2024 stay safe and accessible.
“Some customers could have skilled non permanent entry points throughout the improve, however no knowledge has been misplaced,” the assertion learn.
“All data stays retrievable by way of the ICUMS system.”
Addressing knowledge safety issues, Ghana Hyperlink underscored its adherence to Ghana’s Knowledge Safety Act, 2012 (Act 843).
“We uphold the best knowledge safety requirements. There was no breach of knowledge confidentiality throughout or after the improve,” the corporate added.
Freight forwarders and companies experiencing any entry difficulties have been inspired to contact the ICUMS Help Workforce by way of 0302750140/0596921182 or e-mail data@icums.gov.gh.
“We’re dedicated to helping all customers promptly and making certain seamless entry to commerce information, customs entries, and associated paperwork,” Ghana Hyperlink emphasised.
Reiterating its dedication to effectivity and transparency, Ghana Hyperlink, in collaboration with the GRA Customs Division, assured stakeholders of ongoing engagement to strengthen Ghana’s commerce facilitation system.
“Our precedence stays delivering a sturdy, safe, and environment friendly platform for all stakeholders throughout the customs and commerce ecosystem,” the corporate concluded.
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