CUTS Worldwide has expressed concern concerning the current announcement by Telecel Ghana to extend its broad financial institution subscription charges.
In line with the commerce advocacy and shopper safety agency, this last-minute communication displays an rising pattern inside Ghana’s telecommunications sector, the place service suppliers regularly give customers restricted discover forward of worth modifications.
“Whereas CUTS Worldwide acknowledges that operators could regulate pricing in response to market situations and operational prices, it’s important that such modifications are communicated in a well timed and clear method—significantly for providers that function on a pay as you go, subscription-based mannequin”, an announcement from its West African Regional Director.
Telecel Ghana has issued a short-notice saying an adjustment in its broadband subscription costs, notifying clients by way of SMS that the brand new costs will take impact on Monday, April 28, 2025.
However CUTS Worldwide mentioned Telecel’s broadband service is billed on a month-to-month foundation, and as such, it might be thought of honest and industry-appropriate to supply at the least one month’s advance discover for worth modifications.
“A discover interval of lower than three days is inadequate for customers to evaluate their choices or make knowledgeable selections”, it talked about.
“Respect for shopper rights is a cornerstone of aggressive markets, particularly the place providers are paid for prematurely and renewed often. Sufficient discover of worth modifications not solely empowers customers but additionally promotes belief and strengthens provider-customer relationships”, it identified.
This incident follows an analogous prevalence a few month in the past when MultiChoice Ghana Ltd, operators of DStv, additionally gave subscribers lower than one week’s discover of a worth enhance.
DISCLAIMER: The Views, Feedback, Opinions, Contributions and Statements made by Readers and Contributors on this platform don’t essentially characterize the views or coverage of Multimedia Group Restricted.
Source link
