The Public Utilities Regulatory Fee (PURC) has attained an enormous success in all operations within the first half of the yr 2025, the Higher East and North East Regional Supervisor has acknowledged.
In keeping with Mr Seth Kpenyo, the workplace acquired 636 complaints from electrical energy and water shoppers, and managed to settle them amicably.
Talking to The Ghanaian Instances in Bolgatanga Friday, the Regional Supervisor acknowledged that: “Of this quantity, 593 had been complaints lodged towards the Northern Electrical energy Distribution Firm (NEDCo) whereas the remaining 43 had been lodged towards Ghana Water Restricted”.
Mr Kpenyo additional disclosed that NEDCo had been capable of resolve 580 out of 593 complaints introduced towards them, characterizeing a 93.2 per cent success price, as Ghana Water Ltd managed 40 complaints, additionally representing a 93 per cent success price throughout the first six months of the yr.
The Supervisor attributed the success story to the proactive efforts of the fee, and pledged that his outfit would make use of all doable means to settle complaints emanating from shoppers towards the service providers, and that, “other than that, we’re even taking a look at working arduous to scale back the rising friction between prospects and repair suppliers going ahead.”
In the meantime, he indicated he was hopeful the two.5 per cent points that remained unresolved can be rectified within the subsequent couple of months underneath the PURC stewardship.
He acknowledged that problems, comparable to defective and broken poles and transformers had been points scores of shoppers had been confronted with, and promised such setbacks can be tackled head-on with urgency.
“About 5 broken transformers and 9 defective poles have been changed by way of our efficient supervision,” he mentioned.
“Additionally, an quantity of GH¢385.01 was handed as an advertjustment in favour of an affected buyer of GWL”, Mr Kpenyo revealed.
Once more, he mentioned the fee was very desirous of guaranteeing the service suppliers ship a marked and improved service to customers, and that, service provider-customer relationship can be enhanced.
Furthermore, Mr Kpenyo malestioned that his crew had prioritised to coach and sensitise the general public on shoppers’ rights and obligations, and requested the latter to face firmly towards any type of abuse by service suppliers.
BY LAWRENCE VOMAFA-AKPALU
